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Clear the routine queue while uncertain cases reach a person.

Summarize and classify new support requests, ground suggested responses in approved knowledge, and escalate anything outside the playbook.

Who it isA first-line responder who clears the queue and flags what needs a human.
Wakes upEvery fifteen minutes
Reads
Reports toSlack or a dedicated mailbox. You choose on the next screen.
Add Support queue triage to your workspaceNothing runs until you add it.
Customer supportone of 24 ready-made agents in the library
Deliverable

A classified queue with grounded drafts, missing-evidence requests, and explicit escalations.

Human sign-off required

A classified queue with grounded drafts, missing-evidence requests, and explicit escalations. Prepared for review, never posted.

How this composition works.

This workflow creates a consistent first pass across email, workspace discussion, and community channels. The agent identifies the issue and missing evidence, checks the approved knowledge source, and prepares a draft. Sensitive, low-confidence, or consequential cases are routed to a human.

Collect new requests

Read new messages from the approved support inbox and channels.

Classify and route

Identify issue type, urgency, ownership, and missing evidence.

Ground the draft

Use only approved product and policy knowledge when proposing a response.

Watch community reports

Include relevant authorized community issues without posting autonomously.

A human signs off

Refunds, account changes, sensitive cases, and low-confidence responses always require a human.

Deliverable

A classified queue with grounded drafts, missing-evidence requests, and explicit escalations.

Human sign-off required

A classified queue with grounded drafts, missing-evidence requests, and explicit escalations. Prepared for review, never posted.

Composed from the tools customer support already uses.

Gmail. Search and read Gmail messages and threads.

Slack. Read channels and messages, post messages, and upload files as your Slack bot.

Notion. Read, search, and update Notion pages and databases.

Discord. Read and post messages in Discord servers, and read profiles and server details.

Optional skills add method and verification.

Ticket Triage. Summarize and classify a support issue, suggest priority and routing, and identify missing evidence. Use for new tickets, duplicate checks, escalation intake, or queue review. See the playbook →

Put your customer support workflow under policy. Tell us what your team repeats today.

Add Support queue triage to your workspace

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Support theme brief

Read the week's resolved conversations, cluster them into recurring themes with counts and quotes, and prepare a brief for the product review.

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