d5s

Customer Support

An AI customer support agent: a ranked queue and grounded reply drafts, ready for your team to review.

Works with
Add to your team

What you get

  • The urgent cases first

    Requests ranked by impact, urgency, missing facts, owner and deadline.

  • Replies drafted, not sent

    Each draft cites the help content behind it and waits for your review.

  • People get the hard cases

    Refunds, account changes, legal or security issues go straight to a person.

Sort this morning's support queue
Supportsupport@northwind.io
JLCan't sign in since this morningNeeds you
AMExport to CSV?Draft ready
TKSetup questionPattern · 3
RSInvoice copyDraft ready

Drafted, not sent.

Each reply waits in the support mailbox as a draft, with the help article it used. A person reads it, edits it if needed, and presses Send.

Draft a reply to Ana
Export to CSV?
AM
Ana Moreno to support · 07:58

Hi! Is there a way to export all projects at once? We need it for our quarterly review.

Draft by Customer Support · not sent

Hi Ana, yes. Open Settings → Data → Export and pick "All projects". You get one CSV per project in a zip file.

Source: Help center · Exporting your data
SendEdit

How it works with your team.

Uses only the approved mailbox and knowledge sources. Cites the source behind each draft. Does not send replies or mark a case resolved without confirmation.

Tools and schedule

  • GmailSupport mailbox
  • NotionApproved answers
  • Google DriveApproved answers, alternative
  • SlackHandoffs, optional

Weekdays at 08:30 in your team's timezone

Set it up in three steps.

  1. 01

    Create the agent

    Add an agent in d5s and paste the instructions above.

  2. 02

    Connect the tools

    The support mailbox and one source of approved answers.

  3. 03

    Test, then schedule

    A normal case, an incomplete one, one with no action. Then turn on the weekday wakeup.

Add Customer Support to your team

It sorts the queue and drafts replies. You decide what gets sent.

Add to your team