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Start the day knowing which tickets already went wrong.

Collect escalations and linked engineering issues from the overnight window, group them by cause rather than by ticket, and prepare a digest for the standup.

Who it isA support lead who reads the overnight queue before the team opens it.
Wakes upDaily at 08:00
Reads
Reports toSlack or a dedicated mailbox. You choose on the next screen.
Add Escalation digest to your workspaceNothing runs until you add it.
Customer supportone of 24 ready-made agents in the library
Deliverable

An escalation digest grouped by cause, with owners, linked issues, and unowned items flagged.

Human sign-off required

An escalation digest grouped by cause, with owners, linked issues, and unowned items flagged. Prepared for review, never posted.

How this composition works.

Escalations arrive one at a time and are read one at a time, which hides the fact that six of them are the same failure. This workflow groups the overnight set by underlying cause, links each group to its engineering issue where one exists, and flags the ones with no owner. It replies to no customer and closes no ticket.

Collect overnight escalations

Read escalated threads and their history for the approved window.

Link engineering context

Match each escalation to an existing issue, and note where none exists.

Prepare the digest

Group by cause, name the owner, and mark what is still unowned.

A human signs off

Customer replies, ticket closure, and priority changes require a support owner.

Deliverable

An escalation digest grouped by cause, with owners, linked issues, and unowned items flagged.

Human sign-off required

An escalation digest grouped by cause, with owners, linked issues, and unowned items flagged. Prepared for review, never posted.

Composed from the tools customer support already uses.

Linear. Browse and update Linear issues, projects, and cycles.

Slack. Read channels and messages, post messages, and upload files as your Slack bot.

Gmail. Search and read Gmail messages and threads.

Optional skills add method and verification.

Ticket Triage. Summarize and classify a support issue, suggest priority and routing, and identify missing evidence. Use for new tickets, duplicate checks, escalation intake, or queue review. See the playbook →

Put your customer support workflow under policy. Tell us what your team repeats today.

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