Version: 2026-08-23
These Consumer Terms apply together with the Business SaaS Terms version 2026-08-05. For the Business SaaS Terms incorporated here, “Customer” means you. The Standard Contractual Clauses and the Data Processing Addendum retain their precedence for the transfers and data-protection subject matter they govern. For consumer subject matter, these Consumer Terms then prevail over the Order, the Business SaaS Terms, and the remaining parts of the Agreement. The Business SaaS Terms otherwise continue to apply.
1. Who these terms are for
These terms apply when you are an individual buying a self-service subscription mainly for private use and not mainly for your trade, business, craft, or profession. If you buy mainly for a trade, business, craft, profession, or organisation, the Business SaaS Terms apply instead. You must be at least 18 and legally capable of entering the contract. For you, the representations in Section 1 of the Business SaaS Terms are replaced by the eligibility requirements in this paragraph.
2. How the contract forms
You place an order through Checkout. The contract forms when d5s confirms your order. You can save these Consumer Terms, the incorporated Business SaaS Terms, and the withdrawal information before ordering.
3. Price, VAT, and what you receive
Before you order, the app and Checkout identify the currency, whether the displayed price includes VAT, and the exact amount d5s will charge. Checkout itemises any VAT applied before payment.
A subscription is billed monthly at the recurring amount shown before payment. It gives you access to the selected self-service plan and the credit allowance described before you order. The allowance renews each billing period and unused allowance does not carry over. For you, the licence in Section 4 of the Business SaaS Terms permits access to and use of the Service for personal and private purposes during the subscription, rather than only for internal business purposes.
A top-up gives you the exact number of credits shown before payment and does not expire. Top-ups are priced and charged in US dollars. Checkout shows the exact US dollar charge and itemises any VAT applied. Your card issuer may convert the charge and may apply its own exchange rate or fee. d5s does not charge a separate hidden fee.
The Business SaaS Terms statement that fees exclude VAT does not apply to you. A price identified as VAT-inclusive includes the stated VAT estimate, and Checkout controls the exact amount charged. The commercial-interest, collection-cost, and 30-day invoice-dispute terms in Section 9 of the Business SaaS Terms do not apply to you; mandatory consumer law governs payment default and disputes.
4. Renewal and cancellation
Your subscription renews each month until cancelled. You may cancel at any time through Settings > Billing, which opens the Stripe customer portal. Cancellation is available online, has no fee, and takes effect at the end of the current paid period.
We give at least 30 days' notice of a subscription price change. You may cancel before the change takes effect.
5. Fourteen-day right of withdrawal
You may withdraw from the contract within 14 days after it is made, without giving a reason. Use Withdraw contract in Settings > Billing, email a clear statement to hello@d5s.tech, or use the model form below.
For a subscription, if d5s obtains your express request to start during the withdrawal period, you must pay a proportionate amount for the service supplied before withdrawal. We refund the balance to the original payment method within 14 days after receiving your withdrawal notice and remove remaining subscription credits.
Top-up credits are digital content delivered in full at purchase. If d5s obtains your express request for immediate delivery and your acknowledgement that delivery ends your withdrawal right, you lose that right when delivery starts and no refund is due for the delivered top-up.
If d5s does not collect the express request or acknowledgement needed for these rules, your statutory withdrawal rights remain unaffected.
6. Conformity and mandatory rights
The Service must conform to its description, and we provide updates needed to keep it conforming during the subscription period. If it does not conform, mandatory consumer law may entitle you to have it brought into conformity, receive a proportionate price reduction, or terminate the contract without cost. These rights replace Section 15 of the Business SaaS Terms for you and do not limit any other mandatory consumer right.
7. Liability and indemnities
The Customer defence-and-indemnity obligation in Section 16 and all exclusions and caps in Section 17 of the Business SaaS Terms do not apply to you. The d5s intellectual-property indemnity in Section 16 remains. Liability is governed by applicable consumer law, and nothing in either document limits liability for death or personal injury, fraud, wilful misconduct, gross negligence, or any other liability or consumer right that cannot lawfully be limited.
8. Changes to the Service or terms
If we make a material change to the Service or these terms, we notify you in advance. If a change negatively affects your access or use by more than a minor amount, you may terminate without cost. Sections 13 and 20 of the Business SaaS Terms continue to apply except where inconsistent with this paragraph. The DPA subprocessor-notice obligations and the beta-feature rules in Section 13 remain in force.
9. Law and disputes
Dutch law applies, but you keep the mandatory protections of the country where you live. You may bring proceedings in the courts of that country or the Netherlands. The European Commission's Online Dispute Resolution information explains that the former ODR platform is closed and points consumers to current redress information. This section replaces Section 23 of the Business SaaS Terms for you.
10. Contact and company information
d5s B.V. (“d5s”)
- Registered office: Amsterdam
- Address: Nieuwezijds Voorburgwal 104-108, 1012 SG Amsterdam, the Netherlands
- KVK: 42132069
- VAT ID: NL869866552B01
- Email: hello@d5s.tech
11. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: d5s B.V., Nieuwezijds Voorburgwal 104-108, 1012 SG Amsterdam, the Netherlands, hello@d5s.tech
I hereby give notice that I withdraw from my contract for the provision of the following service:
- Service:
- Ordered on:
- Name of consumer:
- Address of consumer:
- Signature of consumer, only if this form is submitted on paper:
- Date: