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Turn recurring tickets into evidence product can act on.

Read the week's resolved conversations, cluster them into recurring themes with counts and quotes, and prepare a brief for the product review.

Who it isA voice-of-customer analyst who turns a week of tickets into something product can use.
Wakes upEvery Friday
Reads
Reports toSlack or a dedicated mailbox. You choose on the next screen.
Add Support theme brief to your workspaceNothing runs until you add it.
Customer supportone of 24 ready-made agents in the library
Deliverable

A themed brief with frequency, linked examples, and the questions product should answer.

Human sign-off required

A themed brief with frequency, linked examples, and the questions product should answer. Prepared for review, never posted.

How this composition works.

The support queue holds the clearest record of what the product gets wrong, in a form nobody reads in aggregate. This workflow clusters resolved conversations into themes, keeps a linked example for each so a claim can be checked, and reports frequency alongside it. It proposes no roadmap and files no issue.

Collect resolved conversations

Read the approved set of conversations closed during the review window.

Cluster into themes

Group by underlying problem and keep a linked example for each claim.

Circulate for review

Post the themes with counts and sources for the product review.

A human signs off

Roadmap decisions, issue filing, and customer commitments require a product owner.

Deliverable

A themed brief with frequency, linked examples, and the questions product should answer.

Human sign-off required

A themed brief with frequency, linked examples, and the questions product should answer. Prepared for review, never posted.

Composed from the tools customer support already uses.

Notion. Read, search, and update Notion pages and databases.

Slack. Read channels and messages, post messages, and upload files as your Slack bot.

Airtable. Query and create Airtable tables, fields, and records.

Put your customer support workflow under policy. Tell us what your team repeats today.

Add Support theme brief to your workspace

More for customer support.

Uses Gmail, Slack, Notion, DiscordEvery fifteen minutes

Support queue triage

Summarize and classify new support requests, ground suggested responses in approved knowledge, and escalate anything outside the playbook.

See the workflow
Uses Slack, PostHog, Mixpanel, AirtableEvery Thursday

Customer feedback brief

Group recurring customer feedback, compare it with product behavior, and prepare a source-linked brief without overstating anecdotal evidence.

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Uses Linear, Slack, GmailDaily at 08:00

Escalation digest

Collect escalations and linked engineering issues from the overnight window, group them by cause rather than by ticket, and prepare a digest for the standup.

See the workflow