Move the queue while difficult cases still reach a person.
Classify incoming issues, ground drafts in approved knowledge, and route uncertain or sensitive cases to the right human owner.
Where agents help
Support automation fails when speed is optimized at the expense of trust. d5s agents can summarize and classify routine work, retrieve approved guidance, and prepare consistent drafts. Low-confidence, sensitive, or out-of-policy cases are escalated instead of being silently answered.
Customer support workflow examples
Each example shows one way to compose connectors, evidence, instructions, a deliverable, and a human boundary inside d5s.
Support queue triage
Summarize and classify new support requests, ground suggested responses in approved knowledge, and escalate anything outside the playbook.
Customer feedback brief
Group recurring customer feedback, compare it with product behavior, and prepare a source-linked brief without overstating anecdotal evidence.
Playbooks for the work
Ticket Triage
Summarize and classify a support issue, suggest priority and routing, and identify missing evidence. Use for new tickets, duplicate checks, escalation intake, or queue review.
See the playbookData Validation
Validate an analysis before sharing by checking lineage, methodology, calculations, bias, visualizations, and whether conclusions follow. Use for SQL, spreadsheets, dashboards, or reports.
See the playbookDesign a governed agent for customer support.
Tell us what your team repeats today. We will map the systems, approval boundaries, and first governed run with you.