Create a consistent first pass across the support queue.
Summarize and classify a support issue, suggest priority and routing, and identify missing evidence before a human or approved workflow responds.
What this playbook provides
This skill separates intake work from resolution authority. The agent produces a concise problem statement, category, urgency suggestion, ownership recommendation, and missing-evidence list. Low-confidence, sensitive, or consequential cases remain explicitly assigned to a human.
- A concise issue summary
- Suggested category, priority, and owner
- A missing-evidence and escalation list
Example compositions using this skill
Where useful, a skill adds reusable method to a composition built primarily from connectors, agent instructions, a deliverable, and an approval boundary.
Support queue triage
Summarize and classify new support requests, ground suggested responses in approved knowledge, and escalate anything outside the playbook.
See the workflow
Customer feedback brief
Group recurring customer feedback, compare it with product behavior, and prepare a source-linked brief without overstating anecdotal evidence.
See the workflowEscalation digest
Collect escalations and linked engineering issues from the overnight window, group them by cause rather than by ticket, and prepare a digest for the standup.
See the workflowApply the ticket triage playbook to recurring work.
Each one arrives with a persona, standing instructions, a wake-up schedule, and its connectors chosen. Nothing runs until you add it.