Ticket triage
skill for AI agents.
Summarize and classify a support issue, suggest priority and routing, and identify missing evidence before a human or approved workflow responds.
What you get,
and what it checks.
Create a consistent first pass across the support queue.
This skill separates intake work from resolution authority. The agent produces a concise problem statement, category, urgency suggestion, ownership recommendation, and missing-evidence list. Low-confidence, sensitive, or consequential cases remain explicitly assigned to a human.
You get
- A concise issue summary
- Suggested category, priority, and owner
- A missing-evidence and escalation list
It checks
- The draft uses approved knowledge
- Confidence and sensitivity are explicit
- Refunds and account changes stay human-owned
Where teams use it.
With the tools they connect.
Questions about
ticket triage.
What does the ticket triage skill do?
Summarize and classify a support issue, suggest priority and routing, and identify missing evidence before a human or approved workflow responds.
What does it check?
The draft uses approved knowledge; confidence and sensitivity are explicit; refunds and account changes stay human-owned.
Which tools does it work with?
Gmail, Slack, Notion, Discord, PostHog, Mixpanel, Airtable and Linear.
How do I add it to an agent?
Turn it on in the agent's settings or for a project. Then reference it in chat with @.
